England, Devon, Parish Registers - FamilySearch Historical Records/Known Issues

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Known Issues
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Question #1: I get a message “Image not Available” for these records even when I am signed in. How can I view these records?
Answer #1: FamilySearch has limited rights, granted by the record custodians, to publish images from the England, Devon, Parish Registers, 1538-1912 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your FamilySearch Center before your visit, to verify that the center is equipped with the capability to view these restricted images on www.familysearch.org.

If you have an Church member account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

Question #2: For some search results, I get an error message when I try to view the person's details and image. How can I see the images.
Answer #2: There is a problem with the some of the links. However, if you click on the down arrow to the right of the person's name, you will see a Digital Folder number. You can then go to the collection main page and browse through the images, selecting the correct Digital Folder Number.

Question #3: Some search results have links to images that are incorrect. How can I find the correct image?
Answer #3: Occasionally, the record links are off by a few images to the left or right. Try using the arrows to go forward or backward to find the correct image. The following is a list of digital folders where there are known problems with mislinked images:
• Digital Folder Number: 004634215

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If searching a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.
  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
    For example: England, Devon, Parish Registers, 1538-1912 > 004635090 > Image 2 of 44
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows 7 and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.f

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