Italy, Napoli, Civil Registration (State Archive) - FamilySearch Historical Records/Known Issues
| This article lists issues previously reported for this collection and
may provide solutions or workarounds to those issues.
Note[edit | edit source]
NOTE: Those who have not previously been able to access this collection, now have a third option for finding the images for which they are searching. When you attempt to view the images, you will be presented with a window with a list of options about how you can obtain access to the desired image. By clicking on the hyperlink “Il Portale Antenati,” you will be redirected to the URL which corresponds to the specific collection of browse-only images you have been searching. Each collection will have its own link.
Unfortunately, you will leave FamilySearch.org and will be taken to a different site (where fees may apply), and you will need to re-browse the collection from scratch to find the desired images.
Known Issues[edit | edit source]
Question 1[edit | edit source]
Question 1: When I try to search this collection and view the images I get a message that the images are not available. How may I view the images?
Answer 1: FamilySearch has limited rights, granted by the record custodians, to publish images from the Italy, Napoli, Civil Registration (State Archive), 1820-1865 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your FamilySearch Center before your visit, to verify that the center is equipped with the capability to view these restricted images on www.familysearch.org.
If you have a Church account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact email@example.com. Please include a brief description of the problem and steps taken thus far to resolve the issue.
Question 2[edit | edit source]
Question 2: Even when I am signed in, I cannot always view images, but get a message that the images are not available. Is there a way to view these records?
Answer 2: Italian Data Privacy rules prohibit viewing the following records: All birth images must be 100 years or older; all marriage images must be 70 years or older, and all death images must be 70 years or older.
If any record on a digital folder contains images that fall within these cut-off dates, they may not be viewed. For example, if birth records that fall within the last 100 years are on the film, the entire digital folder is restricted.
The Historical Records collections will be updated each year to show new unrestricted records. FamilySearch respects and strives to adhere to all privacy laws respective to preserving and providing access to genealogical records in its collection.
Question 3[edit | edit source]
Question 3: When searching for an image, I only found the bottom part of it, the top 2/3 of the image was not there.
Answer 3: If you look at the previous image, the top part of the image is attached to the bottom of that image. The image was not cropped correctly. The work around is to use both images until it can be repaired.
Question 4[edit | edit source]
Question 4: When I go to print or save an image, the buttons are gray and it will not let me either print or save. Is there a way I can print and/or download from this collection?
Answer 4: There is a no print/no save restriction with these collections at the request of the record custodians.
- Go to the Italy, Napoli, Civil Registration (State Archive) - FamilySearch Historical Records article
- Go to the Italy, Napoli, Civil Registration (State Archive), 1809-1865 collection at FamilySearch.org