United Kingdom, World War I Service Records - FamilySearch Historical Records/Known Issues

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Note[edit | edit source]

NOTE: For a way to determine what digital records are likely to be found within a collection or how to find missing images elsewhere, see Article 56000, Using Film Notes in the Catalog to determine the content of a final waypoint in Historical Records.

Known Issues[edit | edit source]

Question 1[edit | edit source]

Question 1: I get a message “Image not available” for these records even when I am signed in. How can I view these records?
Answer 1: FamilySearch has limited rights, granted by the record custodians, to publish images from the The United Kingdom, World War I Service Records, 1914-1920 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your FamilySearch Center before your visit, to verify that the center is equipped with the capability to view these restricted images on www.familysearch.org. These records are also available on microfilm at the Family History Library or some FamilySearch Centers. Call ahead to check if the film is available at your local center.
If you have a church account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.


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