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Webinar Moderator Information

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Online Webinars from the International and Scandinavian Research Teams Gotoarrow.pngModerator Information

To connect to the class you are moderating follow these steps.
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  1. Please find the link to the class you are moderating on the current Family History Library class schedule.
  2. Click on the link for the webinar you will be moderating.
  3. Enter the class as a guest, typing "Family Search - Utah" (you are representing the library, not yourself).
  4. You will need to use headphones in the classroom. Connect your headphones to the USB drive on the computer. If the speaker icon, located at the top of the page near the upper left corner, is not green, click on it to connect your audio.
  5. In the lower right corner of the screen you should see the chat box. This is where you will type in comments and questions. To type something into the chat feed or conversation, you will place your cursor in the small rectangular box and type what you wish to convey to attendees. You may also copy and paste any of the phrases below as they pertain to what you are trying to convey. Once you have entered the text, please hit the Enter key to publish your comment in the chat feed.
  6. You can view the entire chat feed or conversation in the large box just above the box where you type your messages for the chat feed.

Your most important priorities
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  1. Make sure you can see and hear the instructor via the computer. If you can't see or hear the presentation online then neither can anyone else.
  2. Keep track of the number of participants watching the class. This can be easily viewed in the Participants section of the screen. You will also need to ask from time to time if anyone is watching the class as a group. If so, please ask them how many are viewing the class together.
  3. Keep track, as much as possible, where participants are watching from. You can do this by asking people to indicate in the chat where they are viewing from. Record this information on the blue sheet.
  4. Make sure the presenter starts the recording of the presentation before the class begins. Look for the red circle in the upper right of the screen.
  5. Take note of any questions posed for the instructor. When the appropriate time arrives to ask questions, please relay any questions to the instructor, remind the instructor, if he or she forgets, to repeat the question out loud before answering. Check with the instructor prior to the class on how they want to handle questions.
  6. At the end of the class, remind the instructor to end the recording of the class.


Helpful phrases
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You can use the following sentences to interact with our guests and share quick links that they may need during the class. Just copy the appropriate sentences and paste them into the chat box.  Make sure you insert the appropriate information within the brackets.

Connection problems
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If an online attendee says they have no audio and you can hear the presentation through your headphones, please use the following phrase.

"If you cannot hear the class, please check the speakers and volume control on your computer or device."

Class, moderator, and instructor information
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Determine the URL link for the handout and paste the link into the note or chat box about 10 minutes before the start of the class. You can find the handout in the Upcoming Webinars section of the Family History Library class schedule. If you post the handout link to the chat box, you may have to repost it one or two times during the webinar so guests can see it.

"Our class starts at [time of class] Mountain time. We will be starting in a few minutes."

"Good [morning, afternoon or evening]. My name is [your name], and I am a [research specialist or missionary] at the Family History Library in Salt Lake City, Utah. I will be moderating the webinar this [morning, afternoon or evening]. Our instructor for this [morning, afternoon or evening] is [name of instructor] who is a specialist in [speciality] research."

Attendee information
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"Please let us know the country/state you are joining us from and how many are viewing the class with you." Record the attendance information on the blue sheet provided by the presenter.

Class feedback and surveys
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"If you have any questions, please type them into the chat box and I will relay them to our instructor who will answer them for the entire class."

"We hope that this [morning's, afternoon's or evening's] class has been helpful to your research."

"Can you please tell us if the hands-on activity was helpful?  Even though you are not in the classroom, did it help you learn the material?"

Where attendees can find more information
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"Please check the schedule for upcoming webinars:Family History Library Classes and Webinars"

"To learn about upcoming webinars, download handouts, and view past webinars, see this website: Family History Library Classes and Webinars."

"For information on many genealogical topics, see the FamilySearch Wiki. There you will find over 80,000 articles and it’s free!"

Ending the class
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"Have a good [morning, afternoon or evening]!"