Wiki Support Missionaries Communication Tools

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Back to FamilySearch Wiki:Missionary Training Lessons

Introductions[edit | edit source]

Review of Missionary Training Preparation[edit | edit source]

Were you able to watch the videos and review the vocabulary pages? Are there any question about either the videos or the terms you reviewed?

Getting to know you[edit | edit source]

What is your genealogy background? What do you know about FamilySearch and the FamilySearch Wiki?

Today's Goals[edit | edit source]

Today our goal is to introduce some of the ways we communicate with each other, the contributors and patrons of FamilySearch, and the FamilySearch Wiki.

Skype, Yammer, Webex, and Salesforce[edit | edit source]

We have many tools to use to communicate with each other. This is a review of four of those tools we use to communicate.

Skype[edit | edit source]

We are now moving to Yammer but some of us still use this for individual communication, and group problem solving.

Just like regular Skype you have both individuals and groups on Skype.

  • The Skype groups for the Wiki:
Wiki Support Missionary Team
This group is mostly for problem solving for the Missionary group.
Wiki Support
This group involves more people and is used to discuss more general concerns of the Wiki.
Wiki Contributors
This group includes more of the contributors, and is used to discuss the needs of the contributors and how we can train and encourage them.

Your Mentor or Trainer will invite you to the Skype Missionary Team on Skype. You can then register using your 'First' and 'Last Name' and 'Wiki Missionary' after your name. This allows us to identify you from others with the same name. This is a closed group.

Yammer[edit | edit source]

This is your email site at Yammer.
You receive updates, invites to chats and meetings and get daily summaries. You can click on most of the links in your daily update and go the conversation to see the whole conversation and join in if you want. There are also individual links that allow you to contact individuals that are following you. They are at the lower right on these pages.

Your Mentor or Trainer will invite you to the "Wiki Missionaries" group in Yammer. This is a closed group.

WebEx[edit | edit source]

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The usage of "Mormon" and "LDS" on this page is approved according to current policy.

For most of the meetings you will have in Webex, if you are on the list for the meeting, you will be sent an invitation to join by email with a link to the meeting. For example, on my LDS email I may receive a reminder about the meeting. This will give me a link to the meeting or there will be a link on the community meeting location. However if you are not sure or want to check on meetings go to WebEx sign in
After clicking into this or into a new tab, you need to sign in. Use the join by number and enter the meeting number and any other information asked for. Always sign in with your normal sign in information. These sites are connected.
Once into the meeting you are offered a way to join the audio. You can join through your computer or phone. Follow instructions on the Webex page center left.
To leave the meeting click "quick start" tab on left look for 'leave meeting' button.
  • Items to use in the meeting:


At the beginning of the WebEx Meeting before anyone shows their desktop, the chat will be on the right side of the screen just under the Participants box. When someone is sharing their desktop, the chat and all the other tools are at the top of the page. Touch the green tag to bring it down, then click on the item you want to use.
At the bottom of the Chat box are two small boxes. The first allows you to bring a drop down to select Option to communicate to all or just one individual. The bottom allows you to write your message and the click send.


At the beginning of the WebEx meeting, before anyone shows their desktop, the Participants box will be on the right side of the screen just above the Chat box. When someone is sharing their desktop, the Participants box and all the other tools are at the top of the page. Touch the green tag to bring it down, then click on the item you want to use.

You can mute individuals or yourself.

If you have video, you can see others and be seen yourself.

Participant presentation power.

The presenter can hand this over to anyone present. This is done by bringing up the Participants box and clicking on the gray globe just in front of the individual you want to be presenter. When activated, it will turn green blue and the one in front of your name will disappear.
Recording meetings. Meetings may or may not be recorded. When setting up a meeting, recording can be set on automatic for the recurring meetings.

Notes Whiteboard

Options both at upper left and lower left (To create on the White board.) The presenter controls this.

All but the Whiteboard go on to a bar at the top when the presenter shares their computer desktop.

SalesForce[edit | edit source]

After you sign in and go into the main page (Home) you can use the drop down menu under the FamilySearch icon to go to these options:
  1. Home gives you the problem solving chats.
  2. Dashboard gives customer information on charts and lists.
  3. Cases will take you to your cases both regular cases and images.
  • Just below is a second drop down menu that has the following options:
My Cases Worked - All cases you have worked.
My Open Cases - Cases you are working on.
Recently Viewed Cases - Cases worked and viewed.
Support-Wiki Image/Doc Approval-EN - Images needing approval (all open).
Support-Wiki Support - All open Wiki Cases except images.
  1. Chatter is many sites for discussions involving the different departments.
  2. Training site contains cases you can practice on to learn how to answer questions and concerns of our patrons.

We will have further training on Salesforce later.

Who do we talk to[edit | edit source]

  • Wiki Support Team
    We have Mentors and Trainers who are helping you set up your equipment and will assist you throughout your training. For two or three months they will work with you once a week or at your request.
    We each are set up with a companions that we can go to to discuss any problems.
    There are also Team leads and Mission Leads to help us in groups and to set goals and assist in big project and group goals.

A Great Resource[edit | edit source]

Lee Drew is a former Team Lead for the Wiki Support Group. He created a GREAT sandbox in which he placed many of the items we use in the wiki and how to use them. You may not need these now but in the future you will be very glad to have it. Please do not edit this page.

Homework[edit | edit source]

  • Skype at least one member of the team and ask a question.
  • Go on the Yammer site and read and review what is going on and prepare a review of something you learned.
  • Send a message to a Team member on Yammer.
  • Check out the Community Center

Teacher's Page[edit | edit source]

Teacher's Tips

Recording[edit | edit source]